Demonstrating the priority the US government places on quality, last December 16, 2010, Vice President Joe Biden and U.S. Commerce Department Secretary Gary Locke presented five U.S. organizations with the Malcolm Baldrige National Quality Award, the USA's highest honour for organizational innovation and performance excellence.
The ceremony—the 22th in the history of the award—honoured the 2009 recipients: Honeywell Federal Manufacturing & Technologies, Kansas City, Mo. (manufacturing); MidwayUSA, Columbia, Mo. (small business); AtlantiCare, Egg Harbour Township, N.J. (health care); Heartland Health, St. Joseph, Mo. (health care); and Veterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating Centre, Albuquerque, N.M. (nonprofit).
The 2009 Baldrige Award recipients were selected from a field of 70 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management; and results. The evaluation process for each of the recipients included about 1,000 hours of review and an on-site visit by a team of examiners to clarify questions and verify information in the applications.
QMT News: January 2011
US vice president Biden and commerce secretary Locke present Baldrige Award to five organizations
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